Frequently asked questions

Elan manages all card-issuing infrastructure components including underwriting, fraud, compliance, and regulatory requirements. We know that building brand loyalty is also important to your financial institution’s longevity, which is why every material or customer interaction is designed with your logo and branding.

As a partner, you benefit from Elan’s expertise and efficiencies as we work together to optimize and grow your credit card program.

What benefits can a partnership with Elan provide?

Three main reasons you should consider partnering with Elan include: expertise, growth opportunity and support.

• Expertise: Elan partners with over 1,300 financial institutions to grow their business through our outsourced credit card program. Our dedication to our partners has made us a leader in the industry since 1968.
• Growth opportunity: Without any additional costs to your organization or members, Elan is dedicated to continuously enhancing the digital experience and adding products to our suite to keep your program moving.
• Support: From staff trainings and incentive programs, to cardmember customer service and marketing, Elan’s focus is providing all the tools and resources needed for a successful credit card program. Before, during and after implementation, you’ll have a dedicated account executive to assist with whatever you need.

We currently offer a credit card program in-house or with another partner. Does that impact a potential partnership with Elan?

Whether you support a program in-house or work with a different partner, a partnership with Elan is still possible. Because each existing program has their own nuances, reach out to discuss how Elan’s proven program can make a positive impact for your financial institution.

How would a partnership with Elan impact my consumers?

The Elan credit card program integrates seamlessly into your organization with card branding and a personalized digital experience.

We are committed to the evolution of our offerings as the needs of our partners change. Meaning your consumers have access to the latest technology, an ever-growing product lineup for consumers and businesses, and top-notch customer service for your consumers. Explore the details of our products and cardmember support.

I have concerns about losing control of the program. How would decisions be made?

Let us start by assuring you that your brand will always lead, and you control all aspects of the card program. We know it's about more than a card — it’s about developing loyalty and value for your consumers. We’re an extension of your financial institution which makes your consumers a top priority for us as we work together to grow your program.

I’m interested. What’s the next step to learn more about partnering with Elan?

Let’s get started! Complete the form below to start a conversation. Together we can explore our products, timeline, and established processes to ensure profitable growth.

I am an Elan Credit Card holder. Who do I contact for assistance?

For questions regarding your existing account, please call 1.800.558.3424 or contact your local financial institution for assistance.

Note: This website is for prospective financial institution partners only. Cardmember form submissions will be directed to the above resource.

How do I check the status of my Elan Credit Card application?

To check the status of your credit card application or for questions pertaining to an application, please call 1.800.364.9648 or contact your local financial institution for assistance.

Note: This website is for prospective financial institution partners only. Cardmember form submissions will be directed to the above resource.

Start a conversation

If you are interested in learning how Elan can help build your credit card program, we'd love to hear from you.

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